F.A.Q.

Do you deliver and set up?

Absolutely! In The Zone Party Rentals' courteous drivers will deliver and set up each inflatable and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is included in the delivery fee.

What kind of power is required?

Our inflatables plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bouncy castle should be no more than 25ft from that outlet. If you would like to set up at a park or place without an electrical outlet within 25ft, let us know and we can arrange to use a generator for an additional charge.

What type of surface can they be placed on?

The safest surface is a level grassy area. However, we can set up on concrete or asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors and ground sheets for your event.

Are they safe?

Yes. Our inflatables are constructed to be as safe as possible. As with any activity involving small children, supervision is mandatory. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the inflatable.

Are you Insured?

Yes, we carry a $2,000,000 liability policy. We can provide our insurance information upon request.

Is there a deposit required to reserve an inflatable?

When placing your order with us we do not need a deposit to reserve your unit. At the time of delivery we will require the balance owing, or we will send out an invoice after your rental is complete. We can accept Cash, Cheque, Debit, Visa or Mastercard for your convenience.

How do I reserve?

Simple! You can call us or drop us an email and we will help you place your order and gladly answer any questions you might have.

What if I have to cancel?

Please call us at least 5 days before your party date; this gives us a chance to rebook the unit for another party. We will keep any paid rental fees for 12 months toward any future order or you can request a refund.

If you cancel less than 5 days from your scheduled event date, we will keep any paid rental fees for 12 months toward any future order. If you place your order with us less than 5 days from your party there are no cancellations.

If you are canceling due to weather, and it is raining or too windy the day of your party, please call us if you would like to cancel, before 9 am the day of your party. If you cancel your reservation with us, due to weather, you will have a credit for a future rental with us. If you keep the rental and the weather turns and becomes wet or too windy, there are no credits or refunds.